Office Visits by Appointment
All of our office visits are by appointment only. Your appointment time is reserved exclusively for you, If you are unable to keep your appointment, kindly give us 24 hours notice. If you find you are running late, we will do our best to accommodate you. However, in fairness to clients scheduled after you, we may ask that you reschedule your appointment to a time more convenient for you. You may occasionally find we are running late! We strive to stay on schedule because we know how valuable your time is, but emergencies are part of our business. If you would prefer to reschedule your appointment because of delay, we will gladly do so.
As part of our commitment to you and your pet's health, we schedule extra time with each patient. Instead of the regular 10 or 15 minute appointment, we schedule 20 minute appointments, and in some cases even more.
After Hours Emergencies
Berks Animal Emergency Center provides after hours emergency care as they are open
24 hours a day. They are located at 400 West Lancaster Ave
(610-898-8425). If your pet is seen by Berks Animal Emergency Center,
we will have the medical report faxed to us by the next business day.
In addition, Metropolitan Emergency Services provides emergency care after hours. MES is located off of the Oaks exit on Rte 422. They have a highly skilled staff in emergency and critical care medicine. If your pet is seen by MES, we will have a medical update given to us the next business day.
Client Service Policies
You and your pet are the most important part of our hospital. To better serve you, we have established certain policies and procedures to provide superior pet health care safely and effectively.
Leashes and Carriers... For the protection of your pet and those around you, all patients are required to be on a leash or in an appropriate pet carrier. As veterinary hospitals rarely have a calming effect on pets, leashes and carriers provide for better control of our patients. We provide separate areas for dogs and cats to ease their fears, and we provide free leashes if you have left yours at home. Please help us protect your pet's good health.
Fees... Many pet owners are surprised to learn that most veterinary drugs, equipment, and procedures are identical to those used in human medicine. However, the cost of hospital and surgical care for pets is approximately one-tenth the cost of comparable human care. At Exeter Veterinary Hospital, our goal is to provide superior care and service at a reasonable price. If you are ever concerned about the cost of your pet's treatment, please discuss it with the doctor. We will be happy to give you a cost estimate and outline your options. You may then choose the course that is right for you and your pet.
Payment Policy... As in most doctors' offices (human and veterinary), payment is required at the time the service is provided. For your convenience we accept cash, personal checks, Visa, MasterCard, Discover and American Express. Unfortunately we are not able to offer billing or delayed payment plans as they require a great deal of administration and increase the cost of providing service to all of our clients.
Help Us Help You... This hospital exists to serve you and your pet. We appreciate your patronage because it helps us provide the quality service this community deserves. We will constantly try to meet your needs, but to do this we need your opinion. Our policies were developed to provide cost-effective, quality veterinary care for your pets, but we continually strive to improve our service. Please tell us what we are doing right so that we can continue to do what pleases you. Likewise, please tell us what we are not doing right so that we can improve. And above all, if you have any questions, please do not hesitate to ask.